afc67 Privacy Policy
afc67 places the highest importance on protecting your personal information. This policy describes with full transparency how we collect, use, and store information.
This privacy policy ("Policy") applies to the afc67 platform ("we", "our") and all its associated services. When you use our website, open an account, or use any of our services, you agree to the terms of this policy. We handle the personal information of all users in Bangladesh with respect and through strict security measures. Please read this policy carefully, and contact our support team if you have any questions.
Table of Contents
1. Information Collection
1.1 Information You Provide Directly
When you register an account on afc67 or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, Upay, and bank details)
1.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser version and operating system
- Activity history on the platform
- Login and logout times
- Transaction history
- Cookie and session data
1.3 Identity Verification (KYC)
To ensure safe and responsible gaming and to protect financial transactions, we follow a Know Your Customer (KYC) process. As part of this, we may request a copy of your national ID card or passport and recent proof of address. This information is used solely for identity verification purposes and is stored with the highest level of security.
1.4 Information Collected Through Communications
When you contact us via our 24/7 live chat support or by email, we retain the records of those conversations. This helps us improve our service quality and provide you with better support in the future.
2. Purpose of Information Use
afc67 uses the information collected from you only for the following legitimate purposes:
- Account management: To create, verify, and maintain your account.
- Service delivery: To properly manage deposits, withdrawals, bonuses, and gaming services.
- Security assurance: To prevent fraud, money laundering, and other illegal activities.
- Customer support: To resolve your complaints, questions, and requests promptly.
- Responsible gaming: To monitor your gaming habits and ensure responsible gaming.
- Legal compliance: To comply with relevant laws and regulations.
- Service improvement: To analyze user experience and further develop our platform.
- Communications: To send you important information about your account, promotional offers, or security alerts (with your consent).
3. Information Storage and Protection
3.1 Technical Security
afc67 uses industry-standard security technology to keep your information safe. All our transactions and data transfers are protected by SSL (Secure Socket Layer) encryption. This means your information is always transferred in encrypted form and cannot be read by unauthorized parties.
3.2 Access Control
Only authorized personnel can access information stored on our servers. Each employee's access is restricted to the scope relevant to their responsibilities. We conduct regular security audits and ensure the protection of our systems.
3.3 Data Storage Location
Your information is stored in secure data centers. We store your information in accordance with international data protection standards. Data backups are taken regularly so that your information remains safe even in the event of a technical issue.
3.4 Response to a Data Breach
If a data security breach occurs for any reason, we will take immediate necessary action and notify affected users within a maximum of 72 hours. We will investigate the incident and take the necessary steps to prevent it from happening again in the future.
4. Sharing Information with Third Parties
4.1 Information Sharing Policy
afc67 never sells your personal information to third parties. However, we may share certain information in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete your financial transactions.
- Gaming software providers: Limited information may be shared with Pragmatic Play, Evolution Gaming, Spribe, JILI, and other providers for game operation.
- Legal authorities: Information may be provided to relevant authorities based on a court order or legal obligation.
- Fraud prevention services: Certain information may be shared with organizations that provide financial crime prevention and verification services.
All third parties are contractually bound to comply with our privacy standards. They may use the information received only for the specified purpose and may not use it for any other purpose.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored in your browser. When you use the afc67 website, we use cookies that improve your user experience and ensure the functionality of the platform.
5.2 Cookies We Use
- Essential cookies: Required for login sessions and security.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To monitor and improve website usage.
5.3 Cookie Control
You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some important platform features to stop working, such as maintaining your login session or completing transactions. In most browsers, cookie control options can be found in the "Settings" or "Privacy" menu.
6. Your Rights
As an afc67 user, you have the following rights:
- Right of access: You may request a copy of the information we hold about you at any time.
- Right to rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your information be deleted. However, due to legal obligations, we may be required to retain certain information for a specified period.
- Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
- Right to withdraw consent: If you previously gave consent for marketing communications, you may withdraw that consent at any time.
- Right to complain: If you have any concerns about how your information is handled, you may contact our support team.
To exercise these rights, email [email protected] or contact our 24/7 live chat. We will respond to your request within a reasonable time.
7. Privacy of Minors
afc67 is a responsible gaming platform. Our services are for those aged 21 and above only. We do not knowingly collect any information from minors.
Age is verified at the time of account registration. If we receive credible information that a person under the age of 21 has opened an account, we will immediately suspend that account and take the necessary steps to delete the associated information.
If you believe someone you know who is a minor is using our platform, please contact [email protected].
8. Payment Information Protection
8.1 Payment Data Handling
Your payment information — bKash, Nagad, Rocket, Upay numbers, or bank account details — is highly sensitive. afc67 never stores this information directly. Payment processing is handled entirely through our authorized payment gateway partners, who follow the highest security standards.
8.2 Transaction Security
All financial transactions are secured through SSL encryption. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. Every transaction has a two-layer verification system, and suspicious activity is detected automatically.
9. Data Retention Period
afc67 retains your information only for as long as necessary. The data retention periods are as follows:
- Active account information: Complete information is retained for as long as the account remains active.
- Closed account information: Even after an account is closed, transaction records and identity verification information may be retained for a specified period due to legal obligations.
- Communication records: Records of customer support chats and emails are retained for a limited period to improve service quality.
- After the required period ends: Once the purpose has been fulfilled or there is no legal obligation, information is securely deleted.
10. Policy Changes
afc67 reserves the right to update or amend this privacy policy as needed. If any significant changes are made, we will publish a notice on our platform and notify users by email.
You can check how current the policy is by looking at the "Last Updated" date at the top of the policy. Continuing to use the platform after changes have been made will be taken as your agreement to the revised policy.
We recommend that you visit this page regularly and stay informed about any changes to the policy.
11. Contact
Privacy-Related Requests
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is able to provide support in Bengali and we will respond to your request as quickly as possible.
- Requesting a copy of your information
- Request to correct or delete information
- Request to stop marketing communications
- Report of a data breach or privacy violation
- Any clarification regarding this policy